Terms and Conditions
FONDANTLY YOURS ORDERING POLICY

*Fondantly Yours (* referred herein as we) 
By placing an order (For a cake/product and/or our services) with 'Fondantly Yours' you are entering into a contract and as a part of that agreement, we would bring you attention to the following:   (This does not effect your statutory rights)

Please consider:
We are a small family run business, we are not hobby bakers, this is how we earn our total income and our livelihood.  We have accommodated every request to reschedule weddings from March 2020 to date and have seen a total loss of almost all large celebration cake orders from large birthday parties, anniversaries, Christenings and corporate events. The COVID 19 Pandemic has impacted our business very heavily, but we are trying very hard and using all our lifetimes resources to see our way through.  We are committed to supporting our customers as best we can, but we would ask that you also try and support us.

Alterations to orders:
We may ask that any request to make alterations to an order be confirmed in writing.  This includes cancellation. 
We will do our best to accommodate such requests where possible. However additional charges may apply. 

Requests to reduce an original cake order:
Once you have confirmed your cake order and placed a deposit for that order, you have committed to the purchase of that order.  We will treat each request to reduce an orders size, based on the amount of notice given and how that order may have impacted our ability to take other cake orders along side it, ie;  We may have already turned away other orders to accommodate yours.
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Cancellation of orders: 
Your deposit secures your order as agreed at the time of booking in respect to the cost and the specified design as detailed, plus the booking of our time & availability, in accepting your order we may have declined other customers business. We may have already provided consultation, design and administration in relation to your order.  We may have also started or made some of the decoration and assets for your order. 
To cover these costs and any potential loss of business income, ALL DEPOSITS ARE NON-REFUNDABLE. 
In addition Depending on the amount of notice given, cancellation may result in further charges being due for materials / work already purchased or completed in relation to your order.
Once your order is paid for in full upon the agreed balance due date, this action is not reversible. As per our agreed obligations will provide our product and services as detailed in your order and on the date and time specified.   

Rescheduling the delivery date of a confirmed Cake order:
In exceptional circumstances and at our discretion, unless we are legally obligated, for example; The contract is frustrated due to an enforced lockdown.  With adequate notice, we may where possible offer to extend the deposit on a specific order, to receive the same order on a later date, but within a reasonable period of time. 
If we agree to, in such circumstances we will do everything we can to help and accommodate such requests where at all possible and without additional cost.  However any request to reschedule the same order a second time or more will require an additional rescheduling fee of 20% of the total original order value, each time it is rescheduled.
 
Data Protection Regulation (GDPR)
Electronic Communication
As you may be aware, internet communications are capable of data corruption and, therefore, we do not accept any responsibility for changes made to such communications after their dispatch. It may therefore, be inappropriate to rely on advice contained in an email without obtaining written confirmation of it. We do not accept responsibility for any errors or problems that may arise through the use of internet communication and all risks connected with sending commercially sensitive information relating to your business are borne by you. If you do not agree to accept this risk, you should notify us in writing that email is not an acceptable means of communication.
It is the responsibility of the recipient to carry out a virus check on any attachments received.

Data Protection Act 1998 and General Data Protection Regulation 2018
During the sales period:
We may obtain, use, process and disclose personal data about you in order to provide our products and services both during & as necessary post completion of the sales contract period, In order to action and complete the sale as agreed, and for other related purposes including updating and enhancing client records, analysis for management purposes and statutory returns, crime prevention and legal and regulatory compliance.
We may utilize the services of various third parties to assist in the work undertaken in this engagement and we may make available to them confidential client information as necessary to complete our sale / contractual obligations. Third parties may include for example delivery sites and venues related to the sale / supply of our product and services.

Consent:
Under the new GDPR 2018 we are legally obliged to obtain your written consent to contact you by email, post or other means where we have information that would benefit you and to hold and process your personal data as necessary. By signing the Fondantly Yours Order form you have agreed to give your consent.

After the sales period:
By Ticking the Marketing box on the Fondantly Yours order form you agree that we may continue to securely hold your personal data and communicate with you to provide marketing and promotional information. You will have the opportunity on any such communication to unsubscribe. You may also request in writing at any time to have your data removed from any such marketing data base. Fondantly Yours will not knowingly sell or distribute your personal data to any third party.
You have a right of access, under Data Protection legislation, to the personal data that we hold about you. 
We confirm that when processing data on your behalf we will comply with the provisions of the Data Protection Act 1998 and the General Data Protection Regulation 2018.
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